1. Terms of Use
Terms of use is governed for your access to and use of the website. You should read these terms of use and the privacy policy carefully before using this website or our services.
2. Your Access/Use Implies Agreement
The YST website is available for your use only on condition that you agree to these terms of use. By accessing/using the website, you are signifying that you agree to be bound by these terms and the engagement of our services.
3. Modifications to the Terms
YST may revise and update these terms of use at any time. Your continued usage of the website after any changes to these terms of use will mean you accept those changes.
4. Any Modifications to the Information
YST does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of YST.
5. Problems and Errors
YST does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.
6. Privacy Policy
YST is committed to respecting the privacy of its customers and adheres to the National Privacy Principles as set out in the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000.
7. Limitation of Liability
In no event shall YST be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website or their services provided to YST’s clients.
Last updated (31st December 2007)
8. New Changes or Requirements Policy
When a new change or requirement is received by the client; the YST sales team will provide a new quote to the client.
Once the quote is accepted by the client; the YST team will develop the new change. Then YST team will take minimum of 2 weeks to test any new changes or requirements on the test server of YST. It is the responsibility of clients to test the quality of software or work delivered. Timeline of the project will vary depends on Client’s response time. Therefore YST will not take any timeline or cost changes responsibility at anytime.
9. Software/ Application Deployment Policy on Client’s Server
It is the responsibility of the client to test the working software on YST’s test server to make sure the software product is in working order as expected.
Client must settle all outstanding accounts prior to deploying any software applications on the client’s server infrastructure. Until the full payment is received; the ownership of software applications remain the property of YST.
Upon receiving the final payment and the deployment request is received from the client via email to sales team; the deployment process will commence.
YST staff requires minimum of 5 days to deploy and test the software application on the client’s production server. It is the responsibility of the client to test to make sure the software application is working in the production or live environment of client’s site as expected.
If the issues are introduced due to incompatibility of software and hardware versions of the client’s servers or infrastructure; the deployment will take longer. YST will not take any responsibility or liability for any dysfunctionality of software on client’s production or live server due to any incompatibility issues. YST team recommends the client to check the compatible hardware and software platform with YST team prior to engaging any external hosting providers or services.
10. After Sales Support
After sales support is provided only after purchasing the support package from sales staff of YST. We will not provide any data entry services for existing clients.
11. Dispute Management
All disputes related any of our services will be managed via VCAT only.
Your Services Team- Refund Policy
This policy is applicable to all services provided by YST, whether specified on this website, www.yst.com.au, or otherwise purchased by you. In purchasing any Products or Services from YST you agree that you have read, understood and accepted the terms and conditions of this Refund Policy. Do not purchase any Products or Services if you do not accept these Terms.
Deposits and Payments
After the work is commenced, deposits for products and services are non-refundable. Final payments will be refunded only if you are able to clearly and objectively prove that the product or service delivered by YST does not suit the use for which it was intended, as communicated in writing by you.
Service Plan
Cancellation of any Service Plan must be done in writing with 25 days notice.
Training
No free training will be offered. Training packages must be purchased. In the event that you cannot attend a course or a confirmed training session, a full refund will be given when cancellation is notified more than 36 hours prior to the training date. Otherwise a refund, less an administration charge of $100, will be given. Refunds will be processed within 7 working days of notification of cancellation. Our standard services do not include training plans. When/if required a training plan has to be arranged.
Feedback
If you are not happy with any of our services, please contact YST in writing, and we will endeavour to provide you with a satisfactory outcome.
Refund
Written requests for refunds should be sent to:
The Manager,
GPO BOX 3031,
Melbourne 3001.
Refund will be by credit card, cheque or direct deposit only at YST’s sole discretion and will be made within 30 days from receipt of written request. Please note that all the refunds will be considered only according to our refund policy. Please note that all the refunds will be considered only according to our refund policy.
This policy may be changed from time to time in YST’s sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be updated so please check back for updates. If you have any question please info@yst.com.au
Last updated (31st December 2007)
Term: Software application means websites, any software products developed by YST.
